DOCUMENT:Q262781 25-MAY-2000 [msnetwork] TITLE :MSN 5.1 download client sometimes freezes at the select payment PRODUCT :The Microsoft Network PROD/VER:WINDOWS:5.1 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network version 5.1 ------------------------------------------------------------------------------- SYMPTOMS ======== User is downloading MSN to sign up as a new MSN Internet Access member. MSN download client sometimes freezes at the select payment plan screen. RESOLUTION ========== User should call Customer Service at 800-386-5550 and sign up for a membership over the phone. He or she will be given a member ID, a password, and will be instructed how to set up a dial up network account. The new member can then go to http://free.msn.com/upgrade.asp and download MSN as an existing member. Additional query words: kbimu ====================================================================== Keywords : Technology : kbMSNSearch kbMSN510 Version : WINDOWS:5.1 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.