DOCUMENT:Q274641 02-MAY-2001 [msnetwork] TITLE :MSN Explorer Ceases To Function After MSN Messenger Is Reinstall PRODUCT :The Microsoft Network PROD/VER::2.2,6.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network version 6.0 - MSN Messenger Service, version 2.2 ------------------------------------------------------------------------------- SYMPTOMS ======== The first time a user launches MSN Explorer after MSN Messenger is reinstalled over it, MSN Explorer does not work. CAUSE ===== Unknown RESOLUTION ========== This occasionally occurs the first time the user launches MSN Explorer. After that it usually works correctly. If the problem persists, reinstall the MSN Explorer software. MORE INFORMATION ================ Additional query words: kbimu MSN Explorer, Messenger Service ====================================================================== Keywords : Technology : kbMSNSearch kbMSN600 kbMSNMessService Version : :2.2,6.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.