DOCUMENT:Q275911 11-MAY-2001 [msnetwork] TITLE :Err Msg: DDHELP Has Caused Error In GDI.EXE PRODUCT :The Microsoft Network PROD/VER::6.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network version 6.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When downloading MSN Explorer an error message prompts with DDHELP has caused error in GDI.EXE and will not allow you to continue. CAUSE ===== This is an interaction between early versions of MSN Explorer Preview 2 and earlier versions of Macromedia Flash. RESOLUTION ========== 1. Install the current version of Macromedia Flash. You can download the latest version from: http://sdc.shockwave.com/shockwave/download/frameset.fhtml 2. Reinstall the latest version of MSN Explorer. To ensure you have the latest version, download it from: http://preview.msn.com The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. MORE INFORMATION ================ Additional query words: kbimu; Flash; ddhelp; gdi.exe; MSN Explorer ====================================================================== Keywords : Technology : kbMSNSearch kbMSN600 Version : :6.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.