DOCUMENT:Q279217  12-NOV-2001  [msnetwork]
TITLE   :MSN Companion unit shows "MSN" splash screen and never boots
PRODUCT :The Microsoft Network
PROD/VER::1.0
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - MSN Companion, version 1.0 
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SYMPTOMS
========

When you turn on the MSN Companion unit, it only shows the white "MSN" splash
screen and hangs there permanently.

CAUSE
=====

There is some low-level problem with the device or the Operating System.

RESOLUTION
==========

This is a serious problem. Contact MSN Companion Technical Support at (888)
386-6497.

With the assistance of Technical Support failsafe the device. Failsafe will use
the phone line for approximately 1 hour. For instuction to failsafe the unit see
    Q 274256 - MSN Companion Troubleshooting Tool FAILSAFE

If failsafe doesn't fix the problem, then there is a problem with the hardware
and the device needs to be replaced. Contact the manufacturer for a replacement.

Additional query words: kbimu

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Keywords          :  
Technology        : _IKkbbogus kbMSNSearch kbMSNCompanion
Version           : :1.0
Issue type        : kbprb

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