DOCUMENT:Q282240 25-FEB-2002 [msnetwork] TITLE :Critical update message repeats when trying to sign in to MSN Ex PRODUCT :The Microsoft Network PROD/VER::6.0,6.1 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network versions 6.0, 6.1 - The Microsoft Network Version 7.0 ------------------------------------------------------------------------------- SYMPTOMS ======== You attempt to sign in to MSN Explorer, but get a message that a critical update must be downloaded first. After the download and installation are complete, you get the same critical update message when trying to sign in to MSN Explorer. This process repeats indefinitely. CAUSE ===== This is typically caused by a corrupt registration of the file msxml.dll. RESOLUTION ========== 1. Click Start. 2. Click Run. 3. Type in regsvr32 msxml.dll and click OK. After a few seconds, you should receive a message saying that the registration was successful. Additional query words: msn explorer ====================================================================== Keywords : Technology : kbMSNSearch kbMSN600 kbMSN610 kbMSN700 Version : :6.0,6.1 Issue type : kbprb kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.