DOCUMENT:Q293384 02-MAY-2001 [msnetwork] TITLE :Screen Goes Black Shortly After Signing In To MSN Explorer PRODUCT :The Microsoft Network PROD/VER::6.0,6.1 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network versions 6.0, 6.1 ------------------------------------------------------------------------------- SYMPTOMS ======== After sign in to MSN Explorer, after two minutes or less, the computer screen goes black and can only be restored by restarting the computer. CAUSE ===== This is likely due to interrupt request (IRQ) conflicts between two or more devices in the Windows device manager. Specifically, the conflict is often between between the modem and the video card. RESOLUTION ========== Contact the Original Equipment Manufacturer (OEM) for assistance in resolving any IRQ conflicts. MORE INFORMATION ================ Additional query words: kbimu MSN Explorer ====================================================================== Keywords : Technology : kbMSNSearch kbMSN600 kbMSN610 Version : :6.0,6.1 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.