DOCUMENT:Q297350 03-MAY-2001 [msnetwork] TITLE :Upgraded Free-To-Paid Hotmail Accounts Unable To Connect Through PRODUCT :The Microsoft Network PROD/VER::6.1 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network version 6.1 ------------------------------------------------------------------------------- SYMPTOMS ======== You upgraded a hotmail.com e-mail address to a paying MSN Internet Access through the free-to-paid feature in MSN Explorer (MSN Version 6.1). Though you can establish a dial-up connection using the MSN Explorer software, you cannot establish a connection through a manually created dial-up networking connection. CAUSE ===== This is a known issue with MSN Explorer (MSN Version 6.1) and the development team are currently working to correct it. This issue happens only when connecting with a manually created connection file in Dial-up Networking. In this specific case, the user name credentials don't work. RESOLUTION ========== Install MSN Explorer 6.1 To install MSN Explorer 6.1 - Go to http://explorer.msn.com. Additional query words: kbimu; MSN Explorer ====================================================================== Keywords : Technology : kbMSNSearch kbMSN610 Version : :6.1 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.