DOCUMENT:Q297420  10-MAY-2001  [msnetwork]
TITLE   :Forgot Password Feature in MSN Explorer
PRODUCT :The Microsoft Network
PROD/VER::6.0,6.1
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - The Microsoft Network versions 6.0, 6.1 
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SYMPTOMS
========

You want to sign in to MSN Explorer, but you do not remember your password.

CAUSE
=====

You have forgotten your password.

RESOLUTION
==========

To reset your password

1. Start MSN Explorer.

2. Click the Forgot Your Password link in the upper-right corner of the Welcome
   screen.
   A pop-up window will appear stating We need to connect to the Internet to
   complete the requested task. Do you want to connect now?

3. Click the Yes button.
   MSN Explorer will now dial and connect. Once connected, a dialog box appears.

4. Type your e-mail name, Country/Region, State, and Zip Code, and then click
   Continue.
   MSN Explorer will now validate the information to make sure that it matches
   the information for the account. If so, you will be taken to the next dialog
   box.

5. Type the answer to the secret question.

6. Type the new password.
   Note: The passwords entered in these fields must match. Passwords also must be
   between 8 and 16 characters, and contain only letters and numbers.

7. Click Continue.
   A dialog box will now appear informing you that the password has been changed
   successfully.

8. Click OK.
   You should now be able to sign in with the new password.
   Note: If for any reason this procedure does not work for you, you can reset
   your password by contacting Customer Service 1-800-386-5550.

MORE INFORMATION
================


Additional query words: kbimu; MSN Explorer

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Keywords          :  
Technology        : kbMSNSearch kbMSN600 kbMSN610
Version           : :6.0,6.1
Issue type        : kbprb

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