DOCUMENT:Q298699 23-JUL-2001 [msnetwork] TITLE :MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Message PRODUCT :The Microsoft Network PROD/VER::6.1 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network version 6.1 ------------------------------------------------------------------------------- SUMMARY ======= For any of the specific sign-in and sign-up error messages below, use the corresponding solution. In this KB article, the sign-in and sign-up error messages are categorized by type, and are listed alphabetically under the type heading. MORE INFORMATION ================ Error Message: MSN Internet Access Price plan,"Sorry, We were not able to retrieve the billing plan text at this time.\nPlease try again .later.\n\ninfocode:" + GetXmlNodeValue(root, "//Error/@Code"), true); --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- This error also refers to a problem in retrieving the billing plan text from the sign-up server. Continue trying to set up the account. If the issue persists over time, call Customer Service. Error Message: The e-mail name you have chosen contains a forbidden word. Please choose a different e-mail name and try again. ------------------------------------------------------------------------------------------------------------------------------- The e-mail name the user is attempting to set up contains an obscene word or a service related word (MSN, Hotmail, service). Have the user choose another e-mail name, and then try again. Error Message: The e-mail name you have chosen is too similar to your password. Choose another e-mail name or a different password and try again. -------------------------------------------------------------------------------------------------------------------------------------------------- This happens if the e-mail name specified contains the password you are attempting to use. Have the user choose a different password. This system helps ensure the security of user passwords. Error Message: The first name you entered contains a forbidden word. Please try again. --------------------------------------------------------------------------------------- The first name the user entered contains an obscene word or a service related word (MSN, Hotmail, service). Have the user change the name in the First name box, then and try again. Error Message: The last name you entered contains a forbidden word. Please try again. -------------------------------------------------------------------------------------- The last name the user entered contains an obscene word or a service related word (MSN, Hotmail, service). Change the name in the Last name box, and then try again. Error Message: Sorry, an error occurred while trying to upgrade this account. Would you like to try again? ---------------------------------------------------------------------------------------------------------- Try again later. Error Message: Sorry, we are unable to retrieve your profile information at this time. Would you like to try again? ------------------------------------------------------------------------------------------------------------------- Ask the user to log out and try again. If problem persists, escalate to MSNIANOC. Error Message: Sorry, we are unable to retrieve your profile information at this time. Would you like to try again? ------------------------------------------------------------------------------------------------------------------- Log out and try again. Error Message: Sorry, we are unable to verify the user at this time. Please try again. -------------------------------------------------------------------------------------- Try again later. Error Message: Sorry, we are not able to create your e-mail address right now due to an unknown error. Would you like to try again? ----------------------------------------------------------------------------------------------------------------------------------- This occurs when there is an error in creating a free Passport account. Try again later. Error Message: We are unable to signup a new user right now, please try again later. ------------------------------------------------------------------------------------ An issue with the sign-up server is the most likely cause of this error. Try again. If unsuccessful, contact Customer Service to have an account created over the phone, and then go through Setup as an existing user. Error Message: Sorry, we were unable to retrieve your Internet access subscription plan information. Please try again later. ---------------------------------------------------------------------------------------------------------------------------- This error refers to a problem in retrieving the billing plan text from the sign-up server. Continue trying to set up the account. If the issue persists over time, call Customer Service to create an account over the phone. Go through the Setup for MSN Explorer as an "existing user". Error Message: We were not able to retrieve the billing plan text at this time.\n\ninfocode ------------------------------------------------------------------------------------------- This generally occurs because of an issue with the sign-up server. Try again. If unsuccessful, contact Customer Service to create an account over the phone, then go through Setup as an existing user. Related topics: Q298682 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Account Creation Or Update Errors Q298698 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Connections Q298699 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Server Errors Q298693 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Terms of Use Q298684 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Activation Codes Q298703 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Phone Numbers Q298704 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Personal Information Q298705 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Passwords, Secret Questions And Answers Q298706 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Guest Sign In Q298707 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages:Geographical Information Q298708 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: General Sign In Q298710 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: First And Last Names Q298712 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: E-mail Set up Q298714 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: E-mail Names Q298716 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Credit Cards Additional query words: kbimu; MSN Explorer ====================================================================== Keywords : Technology : kbMSNSearch kbMSN610 Version : :6.1 Issue type : kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.