DOCUMENT:Q298705 19-MAY-2001 [msnetwork] TITLE :MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Message PRODUCT :The Microsoft Network PROD/VER::6.1 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network version 6.1 ------------------------------------------------------------------------------- SUMMARY ======= MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: MORE INFORMATION ================ Error Message: A password must be at least 8 characters long, please choose a longer password. ---------------------------------------------------------------------------------------------- This error occurs when a user tries to set up a password that is less than the 8 character minimum. Inform the user that MSN passwords must be at least 8 characters in length. Enter a valid password in both fields, and then click Continue. Error Message: Invalid Password. Please try again. --------------------------------------------------- This error occurs when the user has entered an incorrect password for an existing account. To resolve this issue - Re-type the password. If the user cannot recall the correct password, ask the user to contact Customer Service to have the password reset. Error Message: Passwords can only contain letters (a-z) and numbers (0-9), and no spaces. ----------------------------------------------------------------------------------------- This error occurs when the user tries to use a password with invalid characters. Only the characters referenced in the error message may be used in a password. Enter a valid password, and then click Continue. Error Message: Please choose a secret question. ----------------------------------------------- This error occurs when the user has not selected a secret question for their password. The purpose of the secret question is to allow a user to reset a password if the password is forgotten. Choose a secret question from the list, type an answer to the question in the box below, and click Continue. Error Message: Please enter a password. --------------------------------------- This error occurs when the user leaves the Password box blank. Enter a password and click Continue. Error Message: Please enter a secret answer. -------------------------------------------- This error occurs when the user chooses a secret question, but does not provide an answer for the question. The purpose of the secret question is to allow the user to reset a password if the password is forgotten. The user must provide an answer to the question at this stage in case the password is forgotten. Type an answer to the secret question in the box, and then click Continue. Error Message: Please enter your password. ------------------------------------------ This error occurs when the user has left the password field blank. Enter the password, and then click Continue. Error Message: Please enter your password again to make sure it is correct. --------------------------------------------------------------------------- This error occurs when the user has typed in a password, but has not typed the password in the re-type your password field. MSN Explorer requires users to type the password for the account twice. This ensures that the user is typing the correct information, because the user cannot see the characters that they are typing (only *'s are visible). If the two passwords don't match, then you must type them again. Enter the password in both boxes, and then click Continue. Error Message: The passwords you entered do not match, please try again. ------------------------------------------------------------------------ This error occurs when a user types a password in both fields, but the two passwords do not match. This ensures that the user is typing the correct information, because the user cannot see the characters that they are typing (only *'s are visible). If the two passwords don't match, then you must type them again. Enter the password in both boxes, and then click Continue. Error Message: The password you have chosen is too similar to your e-mail name. Please choose another e-mail name or a different password. ------------------------------------------------------------------------------------------------------------------------------------------- This error occurs when the user tries to use a password that is identical or very close to the e-mail name. For security purposes MSN Explorer does not allow this; it makes it easier for another person to guess a password. Change either the password or the e-mail name, and then click Continue. Error Message: Your password cannot contain your first name, please try again. ------------------------------------------------------------------------------ This error occurs when the user types in a password that contains the user's actual first name. For security purposes, passwords cannot contain actual first names. Enter a valid password, and then click Continue. Error Message: Your password cannot contain your last name, please try again. ----------------------------------------------------------------------------- This error occurs when the user types in a password that contains the last name. For security purposes, passwords cannot contain last names. Enter a valid password, and then click Continue. Error Message: Your password cannot start with a number. -------------------------------------------------------- This error occurs when the user types in a password that begins with a number. Passwords must begin with letters. A password can contain numbers, but cannot begin with one. Enter a valid password, and then click Continue. Error Message: Your secret answer cannot contain your password. Please try again. --------------------------------------------------------------------------------- This error occurs when the user answers the secret questions with a phrase containing the password or part of the secret question (for example, if the secret question is the mother's maiden name and the answer provided is mother). This is not allowed for security purposes, because this would allow another person to easily reset the password. Type a different answer--or choose a different secret question and answer--and then click Continue. Related topics: Q298682 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Account Creation Or Update Errors Q298698 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Connections Q298699 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Server Errors Q298693 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Terms of Use Q298684 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Activation Codes Q298703 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Phone Numbers Q298704 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Personal Information Q298705 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Passwords, Secret Questions And Answers Q298706 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Guest Sign In Q298707 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages:Geographical Information Q298708 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: General Sign In Q298710 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: First And Last Names Q298712 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: E-mail Set up Q298714 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: E-mail Names Q298716 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Credit Cards Additional query words: kbimu; MSN Explorer ====================================================================== Keywords : Technology : kbMSNSearch kbMSN610 Version : :6.1 Issue type : kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.