DOCUMENT:Q298707 23-JUL-2001 [msnetwork] TITLE :MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Message PRODUCT :The Microsoft Network PROD/VER::6.1 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network version 6.1 ------------------------------------------------------------------------------- SUMMARY ======= For any of the specific sign-in and sign-up error messages below, use the corresponding solution. In this KB article, the sign-in and sign-up error messages are categorized by type, and are listed alphabetically under the type heading. MORE INFORMATION ================ Error Message: Please select a country. --------------------------------------- This error occurs when the user has not selected anything in the Country box. Select a country from the list, and then click Continue. Error Message: Please select a country before continuing. --------------------------------------------------------- A user gets this message if they have not selected a country while going through Setup. Select a country from the list, and then click Continue. Error Message: Please select a postal code. ------------------------------------------- This error occurs when the user has left the postal code field blank. Enter a postal code, and then click Continue. Error Message: Please select a region. -------------------------------------- This error occurs when the user has not selected anything in the Region (or State) box. Select a country from the list, and then click Continue. Error Message: Please enter a city. ----------------------------------- The error occurs when the user leaves the City box blank. Enter the city, and then click Continue. Error Message: Please select a state. ------------------------------------- The error occurs when the user leaves the State box blank. Enter the state, and then click Continue. Error Message: Please enter a shorter street name. -------------------------------------------------- This error occurs when a user has entered a street that is longer than the maximum number of characters allowed. Shorten their street name (possibly by abbreviating), and then click Continue. Error Message: Please enter a street. ------------------------------------- The error occurs when the user leaves the Street box blank. Enter the street address, and then click Continue. Error Message: Please enter a Zip code -------------------------------------- The error occurs when the user leaves the Zip code box blank. Enter the zip code, and then click Continue. Error Message: Postal code must be greater than # digits. --------------------------------------------------------- This error occurs when the user enters a postal code that lacks enough digits to be a valid postal code. The number of digits will vary depending on the country and region selected. Enter a valid postal code, and then click Continue. Error Message: Sorry, we are unable to upgrade you because the MSN Internet Access service is only available in the United States. \n\n If you are in the U.S., please check that your Country information in your personal profile is set correctly and try again. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- This issue can occur if the country set in the user's personal profile is set to a country other than the United States. Have the user sign in to the account with MSN Explorer (this may require a sign-in as a "guest"), and then follow the steps below. To resolve this issue 1. Click Help&Settings, and then click Accounts. 2. Click Change Your Personal Profile Information. 3. In the Country / Region box, select United States. If the problem persists, contact Technical Support. Error Message: The name of this city is too long, please enter an abbreviated version. -------------------------------------------------------------------------------------- This error occurs when a user has entered a city that is longer than the maximum number of characters allowed. Shorten the city name (possibly by abbreviating), and then click Continue. Error Message: The Zip code that you have entered is too long, please check your entry and try again. ----------------------------------------------------------------------------------------------------- This error occurs when a user has entered a zip code that is longer than the maximum number of characters allowed. Enter the correct zip code, and then click Continue. Error Message: The Zip code you entered is not valid for the state you entered. Please verify that you entered the correct zip code and state and try again. ------------------------------------------------------------------------------------------------------------------------------------------------------------ The user has entered a zip code that does not match the specified state. Have the user check the state and zip code to make sure these are correct, and try again. Related topics: Q298682 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Account Creation Or Update Errors Q298698 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Connections Q298699 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Server Errors Q298693 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Terms of Use Q298684 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Activation Codes Q298703 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Phone Numbers Q298704 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Personal Information Q298705 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Passwords, Secret Questions And Answers Q298706 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Guest Sign In Q298707 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages:Geographical Information Q298708 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: General Sign In Q298710 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: First And Last Names Q298712 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: E-mail Set up Q298714 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: E-mail Names Q298716 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Credit Cards Additional query words: kbimu; MSN Explorer ====================================================================== Keywords : Technology : kbMSNSearch kbMSN610 Version : :6.1 Issue type : kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.