DOCUMENT:Q298714 23-JUL-2001 [msnetwork] TITLE :MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Message PRODUCT :The Microsoft Network PROD/VER::6.1 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network version 6.1 ------------------------------------------------------------------------------- SUMMARY ======= For any of the specific sign-in and sign-up error messages below, use the corresponding solution. In this KB article, the sign-in and sign-up error messages are categorized by type, and are listed alphabetically. MORE INFORMATION ================ Error Message: E-mail names can only contain letters (a-z), numbers (0-9), the underscore (_), and no spaces. ------------------------------------------------------------------------------------------------------------- This error occurs when a user attempts to place an invalid character in their e-mail address. The e-mail address can only contain the characters referenced in the error message. This is often caused by the user typing @msn.com in the user name box. Inform the user that they do not need to type @msn.com in this box. Enter a valid e-mail name, and then click Continue. Error Message: E-mail names cannot start with a dash '-'. --------------------------------------------------------- or Error Message: E-mail names cannot start with a dash (-). --------------------------------------------------------- This error occurs when the user attempts to create an e-mail name that begins with the '-' character. Inform the user that new e-mail names must begin with a letter. The e-mail can contain a '-', but it cannot begin with one. Enter a valid e-mail name and click Continue. Error Message: E-mail names cannot start with a number. ------------------------------------------------------- This error occurs when the user attempts to create an e-mail name that begins with a letter. E-mail names must begin with a letter. The e-mail name can contain numbers, but it cannot begin with one. Enter a valid e-mail name, and then click Continue. Error Message: E-mail names need to be at least three characters long. ---------------------------------------------------------------------- This error occurs when the user attempts to enter an e-mail name that is less than three characters long. Enter a valid e-mail name, and then click Continue. Error Message: Please enter your e-mail name. --------------------------------------------- This error occurs when the user has left the E-mail name box blank. Specify the desired e-mail name, and then click Continue. Error Message: Please enter your new e-mail name here. ------------------------------------------------------ This error occurs when the user has not specified an e-mail name. Type an e-mail name, and then click Continue. Error Message: Please choose an option or enter your new e-mail name here. -------------------------------------------------------------------------- This error occurs when the user has neither chosen one of the suggested e-mail names nor has specified an e-mail name of their own. Select one of the suggested names or type an e-mail name of your choice in the provided box. Error Message: Please choose an option or enter your new e-mail name here. -------------------------------------------------------------------------- This error occurs when the user has neither selected a suggested e-mail name nor typed in an e-mail name. Either select an e-mail name, or enter a custom e-mail name in the box provided, and then click Continue. Error Message: Please select an option before continuing. --------------------------------------------------------- This error occurs when a user does not choose an option on the e-mail name page. Select one of the suggested e-mail names or type an e-mail name in the space provided, and then click Continue. Error Message: There is already an account for this user on this computer. Please try again with another e-mail name. ---------------------------------------------------------------------------------------------------------------------- This error occurs when the user enters an e-mail name that has already been set up on the computer. In this case, use the pre-existing user tile. Error Message: This e-mail name contains a forbidden word, please select a new e-mail name. ------------------------------------------------------------------------------------------- This error occurs when the user tries to set up an e-mail name that contains either an obscene word or a word relating to the service (such as MSN). Enter a valid e-mail name, and then click Continue. Error Message: This email name has already been taken, please choose another one and continue. ---------------------------------------------------------------------------------------------- This error occurs when the user is trying to create a new e-mail name, but the e-mail name they wish to set up his being used by another user. E-mail names are available on a first-come, first-serve basis, and that there is no way to assume ownership of an e-mail name if it is already being used by another user. Choose a different e-mail name (consider adding a number to the end, or some other slight variation), and then click Continue. Error Message: Your e-mail name, user@msn.com is too long. It needs to be less than 64 characters total. Please try again. --------------------------------------------------------------------------------------------------------------------------- This error occurs when the user attempts to create an e-mail name that is over the 64 character limit. Enter a shorter e-mail name, and then click Continue. Related topics: Q298682 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Account Creation Or Update Errors Q298698 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Connections Q298699 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Server Errors Q298693 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Terms of Use Q298684 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Activation Codes Q298703 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Phone Numbers Q298704 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Personal Information Q298705 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Passwords, Secret Questions And Answers Q298706 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Guest Sign In Q298707 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages:Geographical Information Q298708 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: General Sign In Q298710 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: First And Last Names Q298712 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: E-mail Set up Q298714 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: E-mail Names Q298716 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Credit Cards Additional query words: kbimu; MSN Explorer ====================================================================== Keywords : Technology : kbMSNSearch kbMSN610 Version : :6.1 Issue type : kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.