DOCUMENT:Q298716 23-JUL-2001 [msnetwork] TITLE :MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Message PRODUCT :The Microsoft Network PROD/VER::6.1 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network version 6.1 ------------------------------------------------------------------------------- SUMMARY ======= For any of the specific sign-in and sign-up error messages below, use the corresponding solution. In this KB article, the sign-in and sign-up error messages are categorized by type, and are listed alphabetically under the type heading. MORE INFORMATION ================ Error Message: Numbers and '-' are the only valid characters for this field, please try again. ---------------------------------------------------------------------------------------------- This error occurs when the user has entered invalid characters in the Credit Card box. You can only type numbers and the "-" character in this box. Enter the correct credit card number, and then click Continue. Error Message: Please choose an option before continuing. --------------------------------------------------------- This error occurs when a user neither accepts nor declines the pricing plan. Click I accept, and then click Continue. Error Message: Please choose the type of credit card you are using. ------------------------------------------------------------------- This error occurs when the user has not chosen a credit card type. Choose the correct credit card type from the list, and then click Continue. Error Message: Please enter the first name of the credit card holder. --------------------------------------------------------------------- This error occurs when the user has not entered the first name of the credit card holder. Type the first name, and then click Continue. Error Message: Please enter the last name of the credit card holder. -------------------------------------------------------------------- This error occurs when the user has not entered the last name of the credit card holder. Type the last name, and then click Continue. Error Message: Please enter your credit card number. ---------------------------------------------------- This error occurs when the user has left the credit card number box empty. Type the credit card number, and then click Continue. Error Message: Please make a selection. --------------------------------------- This error occurs when the user has left either the Expiration Month or Expiration Year box blank. Have the user select the expiration month and year from the drop-down menus, and then click Continue. Error Message: There is a maximum of 16 digits for a valid credit card number, please try again. ------------------------------------------------------------------------------------------------ This error occurs when a user has entered a credit card number longer than 16 digits, which is invalid. Have the user enter the correct credit card number, and then click Continue. Error Message: We were unable to authenticate your credit card, please check your information and try again ----------------------------------------------------------------------------------------------------------- To resolve this issue: 1. Check all of the credit card information to be sure that it is correct. 2. If this does not work, try another credit card. Related topics: Q298682 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Account Creation Or Update Errors Q298698 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Connections Q298699 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Server Errors Q298693 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Terms of Use Q298684 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Activation Codes Q298703 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Phone Numbers Q298704 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Personal Information Q298705 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Passwords, Secret Questions And Answers Q298706 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Guest Sign In Q298707 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages:Geographical Information Q298708 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: General Sign In Q298710 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: First And Last Names Q298712 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: E-mail Set up Q298714 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: E-mail Names Q298716 MSN Explorer (MSN Version 6.1) Sign-in And Sign-up Error Messages: Credit Cards Additional query words: kbimu; MSN Explorer ====================================================================== Keywords : Technology : kbMSNSearch kbMSN610 Version : :6.1 Issue type : kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.