DOCUMENT:Q301501 12-JUN-2001 [msnetwork] TITLE :MSN Explorer 6.1 freezes if you click "Put in Folder" button whi PRODUCT :The Microsoft Network PROD/VER::6.1 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network version 6.1 ------------------------------------------------------------------------------- SYMPTOMS ======== This is the current situation: 1. Sign in to MSN Explorer 6.1. 2. Click on the E-mail icon. 3. While Explorer is downloading and synchronizing e-mail, click the "Put in Folder" button. This can cause MSN Explorer to freeze. The only way to shut MSN Explorer is by using the Windows Task Manager (CTRL+ALT+DELETE). 4. In Task Manager, select Inbox- My E-mail and click the End Task button. RESOLUTION ========== Upgrading from Internet Explorer 5.0 to Internet Explorer 5.5 may resolve this issue. You can obtain Internet Explorer 5.5 for free by downloading from http://www.microsoft.com/windows/ie/http://www.microsoft.com/windows/ie/. Additional query words: kbimu; MSN Explorer ====================================================================== Keywords : Technology : kbMSNSearch kbMSN610 kbMSNExplorer Version : :6.1 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.