DOCUMENT:Q302444  20-JUN-2001  [msnetwork]
TITLE   :Can't Add New User After Using "Forgot My Password" Option To Re
PRODUCT :The Microsoft Network
PROD/VER::6.1
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - The Microsoft Network version 6.1 
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SYMPTOMS
========

You click the Forgot My Password link in MSN Explorer 6.1, and then follow the
directions to reset your password. Before signing in with the new password, you
click the Add New User link. A box appears asking for the account manager's
password, and you type the new password in the box. If the password you type is
different from the previous password for the account you are signing in with, an
error message will appear stating that the password is invalid.

CAUSE
=====

This is a known issue.

RESOLUTION
==========

To resolve this issue

 - Sign in to the primary account with the new password.
   Note: Do not check the box for offline e-mail when signing in. After you have
   signed in successfully with the new password, the new password will be set as
   the account manager password for the machine, allowing you to add new users.

Additional query words: kbimu; MSN Explorer

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Keywords          :  
Technology        : kbMSNSearch kbMSN610 kbMSNExplorer
Version           : :6.1
Issue type        : kbprb

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