DOCUMENT:Q302563 21-JUN-2001 [msnetwork] TITLE :Multi-User Associated Accounts PRODUCT :The Microsoft Network PROD/VER::2.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - MSN Companion, version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== You have an account that becomes locked. You then attempt to create a new account and want to associate previously associated accounts to the new account. The associated accounts fail to respond. CAUSE ===== You cannot "disassociate" accounts that were previously associated with a locked account. RESOLUTION ========== Contact Customer Service to have the accounts disassociated. Additional query words: kbimu; MSN Companion ====================================================================== Keywords : Technology : kbMSNSearch kbMSNCompanion Version : :2.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.