DOCUMENT:Q302649  30-JUL-2001  [msnetwork]
TITLE   :Account Master User Age Settings
PRODUCT :The Microsoft Network
PROD/VER:
OPER/SYS:
KEYWORDS:

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SYMPTOMS
========

After changing the age setting on the account to 13 years or younger, you cannot
sign into MSN Companion.

CAUSE
=====

By changing to age to the age of a minor (under the age of 13), MSN Companion
recognizes the user as a Kid Passport account, and the MSN Companion does not
utilize Kids Passport.

RESOLUTION
==========

To resolve this issue

 - Access your MSN account through a PC and correct the setting there. If you do
   not have access to a pc, please contact Customer Service.

Note: The MSN Companion product team is working to incorporate Kids Passport on
MSN Companion.

MORE INFORMATION
================


Additional query words: kbimu

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Keywords          :  
Issue type        : kbprb

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