DOCUMENT:Q305173 03-AUG-2001 [msnetwork] TITLE :PC Freezes When Prompted To Restart During MSN Broadband DSL New PRODUCT :The Microsoft Network PROD/VER::6.1 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network version 6.1 - Microsoft Windows 98 Second Edition - MSN DSL, version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== During MSN Broadband Installation your computer stops responding. This occurs when your are prompted to restart your computer after installation of the Arescom drivers. When you open Task Manager (CTRL+ALT+DEL), the Systray status is "not responding". After clicking End Task on Systray, a blue screen "VxD error" is displayed. Your computer will not respond when you press CTRL+ALT+DEL; you must turn the power off and restart your computer manually. When you do restart the computer, Setup is unable to detect the modem. CAUSE ===== This is a known issue and the product team is investigating it. RESOLUTION ========== No permanent resolution exists at this time. This issue will be fixed in future release. Note: You can change your connection type from "USB" to "Ethernet" if this option is available. MORE INFORMATION ================ Additional query words: kbimu; · Arescom 800 Series CPE Using USB Connection; · MSN DSL ====================================================================== Keywords : Technology : kbWin98SEsearch kbMSNSearch kbWin98SE kbMSN610 kbMSNDSL200 Version : :6.1 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.