DOCUMENT:Q306218 09-NOV-2001 [msnetwork] TITLE :Err Msg: "Message too large" When Sending Attachments Smaller Th PRODUCT :The Microsoft Network PROD/VER::6.1 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network version 6.1 - The Microsoft Network Version 7.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When sending attachments through e-mail in MSN Explorer, you may get the error message "Message too large", even though the size of the attachment is less than the 1.5 MB limit. If the total size of the message is greater than 1.5 MB, you will not be able to send the message. CAUSE ===== This can be caused by either of two factors: - The size of the attachment--when added to the size of the body of the message along with any other attachments--is over 1.5 MB. In this case, the error message is appropriate. - A known issue with the way MSN Explorer encodes e-mail messages can cause this issue. This encoding can result in an increase in the size of the message. RESOLUTION ========== If the total size of the message is less than 1.5 MB, you may be able to send the message through the Hotmail Web site. Hotmail encodes the message after checking the message size, so you may be able to send messages with Hotmail that will not send via MSN Explorer may be permitted. To send a message from the Hotmail Web site - Go to http://www.hotmail.com, sign in to your account (remembering to specify msn.com or hotmail.com in the drop-down box provided), and click the Compose tab at the top. Additional query words: kbimu; MSN Explorer ====================================================================== Keywords : Technology : kbMSNSearch kbMSN610 kbMSN700 Version : :6.1 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.