DOCUMENT:Q307408 06-AUG-2002 [mspress] TITLE :Err Msg: Lrun32 Caused Exception 10H in Module Lrun32.exe PRODUCT :Microsoft Press PROD/VER:: OPER/SYS: KEYWORDS:kberrmsg ====================================================================== WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion. ------------------------------------------------------------------------------- The information in this article applies to: - MSPRESS Microsoft Office 2000 Step By Step Interactive ISBN 0-7356-0506-8 ------------------------------------------------------------------------------- SYMPTOMS ======== When you start Microsoft Office 2000 Step By Step Interactive, you may receive the following error message: This program has performed an illegal operation and will be shut down. When you click Details, you receive a message similar to the following: LRUN32 caused an exception 10H in module LRUN32.EXE. CAUSE ===== This behavior can occur if Macromedia Shockwave Player is outdated or damaged. Macromedia Flash Player, which is included in Macromedia Shockwave Player, is required for the tutorials in Office 2000 Step by Step Interactive to function correctly. RESOLUTION ========== To resolve this issue, remove the Shockwave objects from the Downloaded Program Files folder on your computer's hard disk, remove Office 2000 Step by Step Interactive, install the latest version of Macromedia Shockwave Player, and then reinstall Office 2000 Step by Step Interactive. To do this, follow these steps: 1. Start Windows Explorer, and then browse to the Downloaded Program Files folder on your hard disk. In Microsoft Windows 98, Windows 98 Second Edition (SE), or Microsoft Windows Millennium Edition (Me), the Downloaded Program Files folder is in the :\Windows folder. In Microsoft Windows NT 4.0 and Microsoft Windows 2000, the Downloaded Program Files folder is located in the :\Winnt folder. NOTE: is the drive on which Windows is installed. 2. In the Downloaded Program Files folder, locate the Shockwave Player control object or objects (for example, Shockwave Flash Object and Shockwave ActiveX Control). 3. Right-click each object that is found, and then click Remove. Click Yes when you are prompted to remove the file. 4. Quit Windows Explorer. 5. Click Start, point to Settings, and then click Control Panel. 6. Double-click Add/Remove Programs. 7. Click "Microsoft Office 2000 Step by Step Interactive", and then click Change/Remove (if you are running Microsoft Windows 98, Window 98 SE, Windows Me, or Windows NT 4.0), or click Add/Remove (if you are running Windows 2000). Click OK when you are prompted to remove the program. 8. Start Microsoft Internet Explorer, and then connect to the following Macromedia Web site: http://sdc.shockwave.com/shockwave/download/frameset.fhtml? 9. Click Install Now to install the latest version of Macromedia Shockwave Player. 10. When the Shockwave Player installation is complete, quit Internet Explorer. 11. Insert your Office 2000 Step by Step Interactive CD-ROM into your computer's CD-ROM or DVD-ROM drive. 12. Run Setup to reinstall Office 2000 Step by Step Interactive. MORE INFORMATION ================ For additional information about Microsoft Office 2000 Step by Step Interactive, click the article number below to view the article in the Microsoft Knowledge Base: Q235243 Microsoft Office 2000 Step By Step Interactive Comments and Corrections Additional query words: ====================================================================== Keywords : kberrmsg Technology : kbMSPressSearch Version : : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.