DOCUMENT:Q312178 06-NOV-2001 [msnetwork] TITLE :Internet Explorer And DirectX Versions Are Out Of Date PRODUCT :The Microsoft Network PROD/VER::6.0,6.1 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network versions 6.0, 6.1 - The Microsoft Network Version 7.0 ------------------------------------------------------------------------------- SYMPTOMS ======== You experience one of the following: You sign in to MSN Explorer. MSN Explorer freezes and logs you out of the session. You restart MSN Explorer and sign on. Instead of seeing the MSN Homepage, you see this message: "Your version of Internet Explorer is out of date. We are sorry; the problem you've just encountered has been fixed in the most recent version of Internet Explorer. If you install the most recent version, you will be able to avoid this problem in the future. You can download the most recent version of Internet Explorer by clicking on the following link:" You sign in to MSN Explorer. MSN Explorer freezes and logs you out of the session. You restart MSN Explorer and signs on. Instead of seeing the MSN Homepage, you see this message: "Your version of Direct X is out of date. We are sorry; the problem you've just encountered has been fixed in the most recent version of Direct X. If you install the most recent version, you will be able to avoid this problem in the future. You can download the most recent version of Direct X by clicking on the following link:" CAUSE ===== MSN Explorer does not find the current versions of Micrsoft Internet Explorer or DirectX on your computer. The above messages will appear every time MSN Explorer freezes and logs you out of an online session. RESOLUTION ========== If you already have the latest Internet Explorer version 5.5 or greater, or the latest DirectX version, bypass the error message by closing out the message screen. The MSN Explorer homepage should appear after that. - If you need to update your Internet Explorer, go to: http://www.microsoft.com/windows/ie/downloads/recommended/ie55sp1/default.asp - If you need to update your DirectX version, go to: http://www.microsoft.com/directx/homeuser/downloads/default.asp Additional query words: kbimu ====================================================================== Keywords : Technology : kbMSNSearch kbMSN600 kbMSN610 kbMSN700 Version : :6.0,6.1 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.