DOCUMENT:Q318473 18-FEB-2002 [msnetwork] TITLE :Verify Settings in Internet Protocol Properties PRODUCT :The Microsoft Network PROD/VER:: OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - MSN DSL, version 2.0 - the operating system: Microsoft Windows 2000 - the operating system: Microsoft Windows XP ------------------------------------------------------------------------------- SYMPTOMS ======== You may need to confirm that the settings in your Internet Protocol Properties (TCP/IP) are set to obtain IP addresses and DNS server addresses automatically if: - You are using the Arescom 860 external DSL Modem with either Windows 2000 or Windows XP and are unable to obtain an IP address automatically from the modem's DHCP server. - You previously had a working connection when using MSN DSL Broadband service but after changing a setting or using another computer, you are now seeing an error message in your Internet browser when trying to access the Web. CAUSE ===== The IP address for your current connection is not the correct IP address to use for the Arescom 860 external DSL Modem. RESOLUTION ========== To verify the settings in your Internet Protocol Properties (TCP/IP) 1. On your desktop, right click the icon for My Network Places, and then click Properties. 2. In the Properties window, right click the adapter card your Arescom modem is using. (This may read Local Area Connection or Arescom USB Network Adapter, for instance.) Then click Properties. 3. In the Properties dialog box, on the General tab, click Internet Protocol (TCP/IP) and then click Properties. 4. In the Internet Protocol (TCP/IP) dialog box, on the General tab, select both Obtain an IP address automatically and Obtain DNS server address automatically. 5. In the Internet Protocol (TCP/IP) dialog box, on the Alternate Configuration tab, select Automatic private IP address. 6. Click OK to save your changes. To reset your IP address 1. From the Start menu, click Run, and then type "cmd". 2. In the Command window, type "ipconfig/release" to view the current IP address. 3. Type "ipconfig/renew". Your IP address should now be listed as "192.168.1.2". If it is not, go to Verify Settings in Internet Protocol Properties for additional troubleshooting steps. 4. If the IP address is listed as "192.168.1.2", then attempt to connect to the Internet using your Internet browser. Additional query words: kbimu ====================================================================== Keywords : Technology : kbOSWin2000 kbOSWinSearch kbOSWinXP kbMSNSearch kbOSWinXPSearch kbMSNDSL200 Version : : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.