DOCUMENT:Q195557  15-JAN-1999  [crossnet]
TITLE   :IntelliPoint: Tips.exe Causes Access Violation in Windows NT
PRODUCT :Windows for Workgroups and Windows NT Networking Issues
PROD/VER:WINDOWS:2.0,2.1,2.2,2.2a
OPER/SYS:
KEYWORDS:kbenv kberrmsg kbtool intellipoint kbimu

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The information in this article applies to:

 - Microsoft IntelliPoint software, versions 2.0, 2.1, 2.2, 2.2a 
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SYMPTOMS
========

When you attempt to access the Productivity Tips included with the Microsoft
IntelliPoint software on a Microsoft Windows NT 4.0-based computer, you may
receive an "Access Violation in Tips.exe" error message.

CAUSE
=====

This behavior can occur if you install Microsoft Windows NT Service Pack 4
(SP4). Tips.exe is not compatible with Windows NT Service Pack 4.

RESOLUTION
==========

To resolve this issue, install the Microsoft IntelliPoint software version
2.2d.

The IntelliPoint software version 2.2d is available as a free download from the
following Microsoft Web site:

http://www.microsoft.com/products/hardware/mouse/default.htm

For more information about the availability of the IntelliPoint software, please
see the following article in the Microsoft Knowledge Base:

Microsoft IntelliPoint Software Available for Download

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article.

MORE INFORMATION
================

Productivity Tips is designed to provide helpful tips on how to use your
Microsoft pointing device.

Additional query words: 2.10 intelli point mouse winnt dr watson

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Keywords          : kbenv kberrmsg kbtool intellipoint kbimu 
Technology        : kbIntellipointSearch kbIntelliPoint200 kbIntelliPoint210 kbIntelliPoint220 kbIntelliPoint220a
Version           : WINDOWS:2.0,2.1,2.2,2.2a
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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Copyright Microsoft Corporation 1999.