DOCUMENT:Q113166 07-FEB-2002 [pcmail] TITLE :PC Adm: Err Msg: Moving User 'UserName' Failed PRODUCT :Microsoft Mail For PC Networks PROD/VER::3.2 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for PC Networks, version 3.2 ------------------------------------------------------------------------------- SYMPTOMS ======== In version 3.2 of Microsoft Mail for PC Networks, the following error message may appear when you try to run the MOVEUSER.EXE utility to move a user from one postoffice to another. Moving user '' failed. CAUSE ===== One possible cause of this error is a missing or renamed Mail message file (MMF). The MOVEUSER utility extracts the location information for the placement of the MMF (either local or server). To successfully run MOVEUSER, the MMF must be defined with the location of "server." RESOLUTION ========== To resolve this problem, copy or restore the user's MMF to the MMF subdirectory of the Mail database. MORE INFORMATION ================ The MOVEUSER utility is provided with MVUSR.EXE on the Microsoft Download Center. You can find MVUSR.EXE, (http://support.microsoft.com/download/support/mslfiles/MVUSR.EXE,) a self-extracting file, on the following services: - Microsoft's World Wide Web Site on the Internet On the www.microsoft.com home page, click the Support icon. Click Knowledge Base, and select the product. Enter kbfile MVUSR.EXE, and click GO! Open the article, and click the button to download the file. - Internet (anonymous FTP) ftp ftp.microsoft.com Change to the Softlib/Mslfiles folder. Get MVUSR.EXE - The Microsoft Network On the Edit menu, click Go To, and then click Other Location. Type "mssupport" (without the quotation marks). Double-click the MS Software Library icon. Find the appropriate product area. Locate and Download MVUSR.EXE. For additional information about downloading, please see the following article in the Microsoft Knowledge Base: Q119591 How to Obtain Microsoft Support Files from Online Services Additional query words: 3.20 admin ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMailPCN320 Version : :3.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.