DOCUMENT:Q124802 10-NOV-1999 [macmail] TITLE :CONN: CNU Err Msg: No Gateway Driver Loaded PRODUCT :Microsoft Mail For Appletalk Networks PROD/VER::3.2 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail Connection Gateway, version 3.2 ------------------------------------------------------------------------------- SYMPTOMS ======== While running Connection Name Utility (CNU), an error message may appear: No Microsoft gateway driver loaded When you choose OK, CNU exits. CAUSE ===== The connection name input file in the System folder's Preferences folder contains an update from the Directory Synchronization (DirSync) server that has names from the Macintosh Mail server in it. These names cannot be processed when Fault Tolerant is cleared in CNU, in the Application dialog box. STATUS ====== Microsoft has confirmed this to be a problem in Connection Gateway version 3.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. RESOLUTION ========== To resolve this problem, follow these steps: 1. Remove the connection name input file from the System folder's Preferences folder. 2. Start CNU choose Application from the Configure menu. 3. Select Fault Tolerant and choose OK. 4. Exit CNU. 5. Place the connection name input file back into the Preferences folder. 6. Restart CNU. Additional query words: 3.20 ====================================================================== Keywords : Technology : kbZNotKeyword2 kbMailSearch kbZNotKeyword3 kbMailConn320 Version : :3.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.