DOCUMENT:Q130066  10-NOV-1999  [macmail]
TITLE   :CONN: Mail Connection Gateway Errors (531), (550)
PRODUCT :Microsoft Mail For Appletalk Networks
PROD/VER::3.2
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Mail Connection Gateway, version 3.2 
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SYMPTOMS
========

If the Macintosh component of the Mail Connection Gateway is installed
incorrectly, the following problems or errors may occur:

 - Microsoft Mail for AppleTalk Networks mail recipients frequently receive more
   than one copy of the same mail message.

 - The Network manager receives sporadic reports of the MMACGATE.LOG being
   locked and inaccessible.

 - The errors (531) and (550) frequently occur, as shown in the following
   MMACGATE.LOG excerpt:

   1995-03-30 05:09 Error: (531) File not found occurred while deleting file
   mmff1.wrt.

   1995-03-30 07:14 Error: (550) File is busy occurred while deleting file
   mmff2.msg.

 - The MMACGATE.LOG shows irregular time stamp entries:

   1995-04-05 10:55 Exiting the Microsoft Mail Connection at 1995-04-05 10:55

   1995-04-05 10:57 Exiting the Microsoft Mail Connection at 1995-04-05 10:57

   1995-04-05 10:56 Starting the Microsoft Mail Connection at 1995-04-05 10:56

CAUSE
=====

There is more than one MS Mail Gateway extension running in a Microsoft Mail for
AppleTalk Networks network pointing to the same Microsoft Mail for PC Networks
gateway postoffice. This results in two or more processes that read, write, and
open the same files continuously.

RESOLUTION
==========

To resolve this problem, complete the following steps:

1. Extract the Access gateway from the AppleTalk Mail server. For more
   information on how to do this, see page 36 of the Microsoft Mail Connection
   "Administrator's Guide."

2. Run the Connection Installer on the duplicate AppleTalk Mail gateway server
   and select the gateway name.

3. From the Gateway menu, choose Remove Gateway. Click OK to the message box
   asking "Are you sure...".

4. Click the Access menu and select Install Access Gateway.

5. Locate the Access gateway extracted from the original AppleTalk Mail gateway
   server. Click Install.

6. Go to the System-Extensions folder and remove the extension MS Mail GW.

7. Restart the AppleTalk Mail Access server.

MORE INFORMATION
================

Page 129 of the Microsoft Mail Connection "Administrator's Guide" specifies
error messages 526 through 551 as usually caused by software, hardware, or
network problems. The most common troubleshooting starting point is to check the
network access rights, file locking, lazy write problems, and so forth. It may
save valuable time if you can determine whether multiple AppleTalk Mail gateways
are the cause of the errors.

To determine if there are multiple AppleTalk Mail gateways:

 - Check the MMACGATE.LOG for irregular time-stamp entries.

 - Run the Connection Installer on each AppleTalk Mail server to view installed
   gateways and access gateways. Only one AppleTalk Mail server should have the
   Gateway component installed. All AppleTalk Access Mail servers will have the
   Access Gateway component only (Access gateways are designated with an "A" in
   a black box in front of the gateway name).

 - Check for any stranded *.DEL files in the PCTOMAC directory.


Additional query words: gate way macgate con

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Keywords          :  
Technology        : kbZNotKeyword2 kbMailSearch kbZNotKeyword3 kbMailConn320
Version           : :3.2

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