DOCUMENT:Q136046 20-MAY-2002 [pcmail] TITLE :PC WRmt: Possible Misdirected Mail When Upgrading Address List PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.2 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail Remote for Windows, version 3.2 ------------------------------------------------------------------------------- SYMPTOMS ======== If you select to update your address lists with Remote Mail for Windows, and messages are still in the Outbox, it is possible that those messages will be misdirected. CAUSE ===== When a message is composed, there is a pointer associated with the address that is referred in the ADMIN.NME and GAL.NME files. When you update the address list, it overwrites this entry and offsets the old address with the new entry. Depending upon the changes made in the address list, this action can effect the pointers to addresses of messages waiting for transmission in the Outbox. RESOLUTION ========== A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS The English version of this fix should have the following file attributes or later: File Name Version ----------------------- Msrmt.dll 3.02.4013 Msrmtcn.dll 3.02.4013 Msrmtsu.dll 3.02.4013 Msrmttr.dll 3.02.4013 Msrmtui.dll 3.02.4013 This hotfix has been posted to the following Internet location as Remcy2k.exe: ftp://ftp.microsoft.com/bussys/mail/pcmail-public/All-Y2K/ WORKAROUND ========== Do not have messages in the Outbox when you select Update, Address List. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Mail Remote for Windows version 3.2 Additional query words: 3.20 Remote Address List Pointer ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMailRemote320 Version : WINDOWS:3.2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.