DOCUMENT:Q136892  14-FEB-2002  [pcmail]
TITLE   :First Contact Form for MS Mail Server and Mail Client
PRODUCT :Microsoft Mail For PC Networks
PROD/VER::3.0,3.2,3.5
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Mail for PC Networks, versions 3.0, 3.2, 3.5 
-------------------------------------------------------------------------------

SUMMARY
=======

Please use the checklist in this article to collect information about your
system before calling Microsoft Product Support Services. You will be able to
work more effectively with a Microsoft Support Professional if all the
information needed to trace and solve your problem is available. Include any
troubleshooting steps you have taken in an effort to resolve the problem. Please
be as complete and specific as possible when you fill out this form.

There are three articles of this type. Each is different, so find the one suited
to your case by searching these keywords (without the spaces):

    s r v f c c
    p o 2 p o f c c
    a t f c c

MORE INFORMATION
================


                   MS MAIL SERVER PROBLEM REPORT FORM

            NOS version: _____________________________________________

        Server version: ______________________________________________

           Protocol(s): ______________________________________________

         Admin version: ______________________________________________

  Remote client issues: ______________________________________________

           Modem types: ______________________________________________

        Script(s) used: ______________________________________________

                Client:   MS-DOS    Windows

Has this ever worked?   YES   NO

What has changed, if known?

List All Error Messages Reported
--------------------------------

Detailed Description of the Problem
-----------------------------------

List Any Troubleshooting Steps Already Taken
--------------------------------------------

NOTE: Attach any available logs.

Additional query words: 3.00 3.20 3.50 (first contact) srvfcc fcc

======================================================================
Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMailPCN320 kbMailPCN300 kbMailPCN350
Version           : :3.0,3.2,3.5
Issue type        : kbinfo

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.