DOCUMENT:Q136894  14-FEB-2002  [pcmail]
TITLE   :First Contact Form for AppleTalk Mail Client & Server
PRODUCT :Microsoft Mail For PC Networks
PROD/VER::3.1,3.1a,3.1c,3.1d
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Mail for AppleTalk Networks, versions 3.1, 3.1a, 3.1c, 3.1d 
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SUMMARY
=======

Please use the checklist in this article to collect information about your
system before calling Microsoft Product Support Services. You will be able to
work more effectively with a Microsoft Support Professional if all the
information needed to trace and solve your problem is available. Include any
troubleshooting steps you have taken in an effort to resolve the problem. Please
be as complete and specific as possible when you fill out this form.

There are three articles of this type. Each is different, so find the one suited
to your case by searching these keywords (without the spaces):

    s r v f c c
    p o 2 p o f c c
    a t f c c

MORE INFORMATION
================


        MICROSOFT MAIL FOR APPLETALK NETWORKS PROBLEM REPORT FORM

SERVER             Server version:   2.x    3.0    3.0a   3.0b   3.1
                                     3.1a   3.1c   3.1d   3.1d+

                      Server name: ___________________________________

                        Site name: ___________________________________

                  Macintosh model: ___________________________________

                    RAM installed: ___________________________________

             Macintosh OS version:   System 6.0x   System 7.x

   Memory allotted to mail server: ___________________________________

 Size of Microsoft Mail data file: ___________________________________

      Server running as extension
                   or application: ___________________________________

   Number of users on this server: ___________________________________

 Number of addresses in ALL list
                  (if applicable): ___________________________________

               Gateways installed: ___________________________________

CLIENT             Client version:   2.x    3.0    3.0a   3.0b   3.1
                                     3.1a   3.1c   3.1d   3.1d+

                  Macintosh model: ___________________________________

                    RAM installed: ___________________________________

             Macintosh OS version:   System 6.0x   System 7.x

                 Network topology:   LocalTalk   EtherTalk   TokenTalk

Has this ever worked?   YES   NO

What has changed, if known?

What has changed, if known?

List All Error Messages Reported
--------------------------------

Detailed Description of the Problem
-----------------------------------

List the Troubleshooting Steps Already Taken
--------------------------------------------

Additional query words: 3.1x (first contact) atfcc fcc mac

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Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMailATN310 kbMailATN310a kbMailATN310c kbMailATN310d
Version           : :3.1,3.1a,3.1c,3.1d
Issue type        : kbinfo

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