DOCUMENT:Q148338 08-NOV-2001 [pcmail] TITLE :Error Message: Microsoft Voice Was Left in an Unstable State PRODUCT :Microsoft Mail For PC Networks PROD/VER::1.0 OPER/SYS: KEYWORDS:win95 msphone1 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Phone, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you start Windows 95, you may receive the following error message: Microsoft Voice was left in an unstable state after exiting last time. Try restarting your computer, and then restart Microsoft Voice. CAUSE ===== Microsoft Voice was running when you shut down your computer last time, and it is configured to run automatically from the Startup group. RESOLUTION ========== To resolve this issue, follow these steps: 1. Click OK to acknowledge the error message. 2. Click the Start button, point to Programs, point to Microsoft Phone, and then click Microsoft Voice. 3. Remove the Microsoft Voice shortcut from the Startup group. For information about how to remove a shortcut from the Start menu, view the "Removing a program from the Start or Programs menu" topic in Windows 95 Help. MORE INFORMATION ================ It is not necessary to have a shortcut for Microsoft Voice in the Startup group. Microsoft Voice is designed to load when you start Windows 95 if you left Microsoft Voice running when you last shut down the computer. The error message is generated when a second instance of Microsoft Voice tries to initialize when the first instance has not completed loading. Additional query words: 1.00 ====================================================================== Keywords : win95 msphone1 Technology : _IKkbbogus kbMSHardwareSearch kbPhone Version : :1.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.