DOCUMENT:Q151206 18-DEC-1999 [schedplus] TITLE :Err Msg: ...Problem w/ Mail System. Messages Could Not Be Read PRODUCT :Microsoft Schedule+ for Windows PROD/VER:WINDOWS:1.0,3.2,3.2a,3.5,7.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Schedule+ for Windows, versions 1.0, 7.0 - Microsoft Mail for Windows, versions 3.2, 3.2a, 3.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use Schedule+ version 1.0, and you try to view a meeting request sent from Schedule+ version 7.0, you may get the following error message: There is a problem with the mail system. Messages could not be read. In addition, if you use version 3.x of Mail for Windows, you may get the following error message when you try to open the meeting request in the Inbox: STOP: The message could not be opened. CAUSE ===== The above errors will occur if the Microsoft Exchange Mail Connector Maximize MS Mail 3.x Compatibility option is cleared (not selected). RESOLUTION ========== 1. Start the Microsoft Exchange Administration program. 2. Open the Microsoft Mail Connector object. 3. On the Interchange tab, select the Maximize MS Mail 3.x Compatibility check box. 4. Click the Apply button and the OK button. 5. Click Services in the Control Panel. 6. Stop the Microsoft Exchange Message Transfer Agent service. 7. Start the service. Additional query words: 1.00 7.00 3.20 3.20a 3.50 schedule plus ====================================================================== Keywords : Technology : kbMailSearch kbScheduleSearch kbSchedule700 kbZNotKeyword3 kbSchedule100 kbMail350 kbMail320 kbMail320a Version : WINDOWS:1.0,3.2,3.2a,3.5,7.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.