DOCUMENT:Q153438 08-NOV-2001 [pcmail] TITLE :Microsoft Phone Does Not Translate Letters to Numbers PRODUCT :Microsoft Mail For PC Networks PROD/VER::1.0 OPER/SYS: KEYWORDS:win95 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Phone, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== Microsoft Phone may incorrectly dial a phone number that contains letters. CAUSE ===== Microsoft Phone does not translate letters into corresponding DTMF tones if the "Use country code and area code" check box in the Dialing Options dialog box is not selected. RESOLUTION ========== In the Dialing Options dialog box, click the "Use country code and area code" check box to select it. This setting causes Microsoft Phone to translate letters into the corresponding DTMF tones needed to place a call. For example, the phone number 425-936-ABCD would be translated to 425-936-2223. MORE INFORMATION ================ If the "Use country code and area code" check box is not selected, Microsoft Phone interprets letters in a phone number literally. For example, the phone number 425-555-ABCD would be dialed as 425-555-ABCD, which would result in the call not being completed because there are no tones assigned to the letters "ABCD." Additional query words: 95 1.00 tazz ====================================================================== Keywords : win95 Technology : _IKkbbogus kbMSHardwareSearch kbPhone Version : :1.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.