DOCUMENT:Q156166  29-OCT-1999  [pcmail]
TITLE   :SMTP: Troubleshooting Error SMTPGET: 20 - Insufficient Memory
PRODUCT :Microsoft Mail For PC Networks
PROD/VER:MS-DOS:3.0
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Mail Gateway to SMTP, version 3.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

Microsoft Mail Gateway to SMTP displays the error messages:

 - Error SMTPGET: 20 - Insufficient memory

-or-

 - Error SMTPPUT: 20 - Insufficient memory

CAUSE
=====

The causes of this error message are many. Follow the steps listed below to
troubleshoot the error.

WORKAROUND
==========

Verify that the following conditions are met to ensure proper operation of the
SMTP gateway:

1. The gateway computer must have at least 375 KB of free conventional memory
   before starting.

2. The gateway must have at least 40 KB of free contiguous memory, (in the
   Idling line after the word "largest").

3. The Smtpgate.exe file must be located on the gateway computer, not on the
   server.

4. Delete a zero length From_NC.api file from the M:\SMTP subdirectory.

5. If P1 files are found in the P1 subdirectory on the postoffice, run the
   external program to deliver the messages.

6. Have at least one instance of the external program running.

7. It is recommended that the gateway include the -MD parameter on the command
   line. This will prevent the gateway from performing the Mailer function.

8. Check Network.glb and key/mbg pair for corruption. Check XTN files for zero
   byte files.

9. The FILES= entry in the Config.sys file should be set to at least 40.

10. Return the last message in the queue, as it could be corrupted.

Additional query words:

======================================================================
Keywords          :  
Technology        : kbMailSearch kbMailGateSearch kbZNotKeyword3 kbMailGateSMTP300
Version           : MS-DOS:3.0

=============================================================================

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