DOCUMENT:Q157647 22-DEC-1999 [exchange] TITLE :XADM: Can't Change Location of IS Log Files if IS Not Running PRODUCT :Microsoft Exchange PROD/VER:winnt:4.0,5.0,5.5 OPER/SYS: KEYWORDS:kbusage exc4 exc5 exc55 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 5.5, 4.0, 5.0 ------------------------------------------------------------------------------- SUMMARY ======= When you try to change the location of Information Store (IS) log files through the Microsoft Exchange Server Administrator program, the Administrator program shuts down the Information Store service before changing the path. If the Information Store service is not running, the Microsoft Exchange Server Administrator program tries to start the service before shutting it down. This is done to help ensure that the shutdown of the database is clean; this is a prerequisite to moving the database. If the service has stopped due to lack of disk space and you attempt to change the location of IS log files through the Administrator program, the Administrator program will return an error message stating that the service could not be stopped. It is actually trying to start and then stop the service. Use Performance Optimizer to move the IS log files. Microsoft has confirmed this to be a problem in Microsoft Exchange Server, version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. Additional query words: PerfOpt logs ====================================================================== Keywords : kbusage exc4 exc5 exc55 Technology : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2 Version : winnt:4.0,5.0,5.5 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.