DOCUMENT:Q167226 23-DEC-1999 [exchange] TITLE :XFOR: Notes Color Graphics Appear Monochrome in Exchange PRODUCT :Microsoft Exchange PROD/VER:winnt:4.0,5.0,5.5 OPER/SYS: KEYWORDS:kbusage exc4 exc5 exc55 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 4.0, 5.0, 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you send a message containing an "encapsulated bitmap" from Lotus Notes to Microsoft Exchange Server, the corresponding bitmap appears as monochrome when the message is received. CAUSE ===== The LinkAge Exchange Notes Connector uses a Notes API call to convert Notes mail documents to Rich Text Format (RTF). This occurs so that font attributes and graphics are preserved when a message is sent to Exchange. This problem exists only for Notes "encapsulated bitmaps" such as the ones appearing in Notes Help, and any images pasted as bitmaps into Notes documents. Graphics embedded in Notes documents that are pasted in a non- Notes format (pasted as Picture, as PaintShop Pro Image, and so on) will retain their color mappings. In Notes R3, copying a bitmap to the clipboard generates a Rich Text object. This allows you to copy all data within a Notes document (including multiple bitmaps, metafiles, and text runs) to the clipboard at one time. When the bitmap is converted to Rich Text, the resulting object may be monochrome, due to a limitation in RTF. NOTE: The conversion to monochrome is not a Notes problem, but a clipboard problem. Additional query words: ====================================================================== Keywords : kbusage exc4 exc5 exc55 Technology : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2 Version : winnt:4.0,5.0,5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.