DOCUMENT:Q168739  18-APR-1999  [exchange]
TITLE   :XADM: Error 2182 Attempting to Start Information Store
PRODUCT :Microsoft Exchange
PROD/VER:WinNT:4.0 5.5
OPER/SYS:
KEYWORDS:kbusage

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The information in this article applies to:

 - Microsoft Exchange Server, versions 4.0, 5.5 
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SYMPTOMS
========

The Information Store does not start. You may see one or more of the following
symptoms:

 - You see Error 2182 when attempting to start Information Store.

 - The Microsoft Exchange Information Store service in Control Panel Services
   status is blank, but when you attempt to start it, you get Error 2182,
   stating "The requested services is already started."

 - When you attempt to stop one or more of the Microsoft Exchange services in
   Control Panel Services, there is an error message stating "Service could not
   be controlled in its present state."

RESOLUTION
==========

To resolve this problem:

1. Note startup parameters of all Microsoft Exchange Services in Control Panel
   Services.

2. Change all Microsoft Exchange Services startup parameters to Manual.

3. Stop and restart the server.

4. Start the services in the following order

   Microsoft Exchange System Attendant
   Microsoft Exchange Directory
   Microsoft Exchange Information Store
   Microsoft Exchange Message Transfer Agent,
   Microsoft Mail Connector Interchange
   and so on... PCMTA, Directory Sync, IMC, Schedule+ Free Busy Connector

5. Change all Microsoft Exchange Services Startup parameters back to the
   previous startup parameter prior to changing to Manual.

MORE INFORMATION
================

This error may also be generated after an ungraceful shutdown of Exchange
Server, or after the Information Store stops responding due to lack of disk
space. After disk space is reclaimed you may also experience the above
symptoms.

For additional information, please see the following articles in the Microsoft
Knowledge Base:

   Q128325 Reclaiming Disk Space for the Information Store

   Q163913 IS or DS Stops Due To Lack of Drive Space for Log Files

Additional query words: crash hang
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Keywords          : kbusage 
Technology        : kbExchangeSearch kbExchange550 kbExchange400 kbZNotKeyword2
Version           : WinNT:4.0 5.5

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