DOCUMENT:Q169121  09-MAY-1999  [exchange]
TITLE   :XCLN: Win95 Will Not Shut down with Exchange Client Running
PRODUCT :Microsoft Exchange
PROD/VER:4.0 5.0:Win95
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you shut down a Windows 95 client computer while Exchange client is
running, the following error message may occur:

   Windows cannot restart the computer or start MS-DOS mode
   with message services running. Please close all running
   programs and click OK to continue.

The system will stop responding indefinitely unless Task Manager is used to shut
down the Exchange client.

CAUSE
=====

The client computer is running McAfee's Application Manager for Windows 3.1.
McAfee does not recommend running the Application Manager as the Windows 95
shell, as it is a Windows 3.1-based program.

For more information on this, please see the following Microsoft Knowledge Base
article:

   Q135146 McAfee Secure Station Clock Drawn Incorrectly


RESOLUTION
==========

Although this is not a supported configuration, shutting down the Exchange
client before exiting Windows 95 with McAfee's Application Manager will allow a
normal shutdown. The recommended configuration however is to run the standard
Windows 95 desktop Explorer.

McAfee's Application Manager is a product manufactured by McAfee, Inc. a company
independent of Microsoft. Contact McAfee technical support for more information.

======================================================================
Keywords          :  
Technology        : kbExchangeSearch kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbZNotKeyword3 kbExchange400Win95 kbExchange500Win95
Version           : 4.0 5.0:Win95

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.