DOCUMENT:Q169223 06-JAN-2000 [exchange] TITLE :XADM: Bad Message Causes Dr. Watson in Store.exe PRODUCT :Microsoft Exchange PROD/VER:winnt:5.0,5.5 OPER/SYS: KEYWORDS:exc5 exc55 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 5.0, 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When a bad message is trying to be delivered from the Imcdata\In queue to the information store, the following Dr. Watson error message occurs: Application error has occurred and an application log is being generated. Store.exe exception: 0xc0000005, address:0x0064897c The event log shows the following: Event ID: 4097 Source: DrWatson Type: Information Category: None Description: The application, store.dbg, generated an application error. The error occurred on @. The exception generated was c0000005 at address () Event ID: 4117 Source: MSExchangeIMC Type: Error Category: Internal Processing Description: An error was returned from the messaging software the Internet Mail Service uses to process messages on the Microsoft Exchange Server. As a result, the message in spool file failed to be delivered. The message has been moved to the IMCDATA\IN\ARCHIVE directory. Event ID: 4116 Source: MSExchangeIMC Type: Error Category: Internal Processing Description: An error was returned from the messaging software the Internet Mail Service uses to process messages on the Microsoft Exchange Server. It is possible that the piece of mail being processed at the time will not be delivered. The message that was being processed has been moved to the "BAD" folder. Use the appropriate utilities found in the SUPPORT directory of your Exchange CD to view and manipulate these messages. Event ID: 4023 Source: MSExchangeIMC Type: Error Category: Initialization/Termination Description: Unable to start the Internet Mail Service because the work threads could not be initialized. Event ID: 4037 Source: MSExchangeIMC Type: Error Category: Internal processing Description: An exception has occurred which was handled internally by the Internet Mail Service. This may have resulted in a message not being delivered. Code: 0xc0000005 Flags: 0x00000000 Address: CAUSE ===== This occurs when a bad message is trying to be delivered from the Imcdata\In queue to the information store. WORKAROUND ========== To work around this problem, move the messages from the Imcdata\In queue. Delete the Queue.dat file from the Imcdata folder, and then restart the information store and the Internet Mail Service. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.This problem was corrected in Microsoft Exchange Server 5.5 Service Pack 3. MORE INFORMATION ================ The individual message that is causing the problem can be located by performing the following steps: 1. Stop the Internet Mail Service. 2. Place the individual files that were removed from the Imcdata\In folder one at a time, or in small groups. 3. Delete the Queue.dat file from the Imcdata folder. 4. Restart the Internet Mail Service. The information store will stop responding again if you have located the bad file. Additionally, this method can be used to deliver the good messages that were removed from the Imcdata folder. Additional query words: ====================================================================== Keywords : exc5 exc55 Technology : kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2 Version : winnt:5.0,5.5 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.