DOCUMENT:Q173496 07-JAN-2000 [exchange] TITLE :XFOR: Error 2140 When Starting the Internet Mail Service PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5 OPER/SYS: KEYWORDS:kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you start the Microsoft Exchange Internet Mail Service (IMS), the following error may be displayed: Could not start the Microsoft Exchange Internet Mail Service on. Error 2140: An internal Windows NT error occurred. In the Windows NT Server Event Viewer Application log, you may see the following: Event id: 4143 Source: MSExchangeIMC Type: Error Category: Initialization/Termination Description: The Internet Mail Service service account is not an administrator account. In order to provide SSL support, the service account must be an administrator account. CAUSE ===== The Microsoft Exchange Service Account is not an Administrator or part of the Administrator group. RESOLUTION ========== Add the Service Account to the Local or Domain Administrator group. MORE INFORMATION ================ This by product design. Additional query words: ====================================================================== Keywords : kberrmsg Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : winnt:5.5 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.