DOCUMENT:Q173805  19-DEC-1999  [exchange]
TITLE   :XADM: Unable to Administer 5.5 IMS from 5.0 Admin Program
PRODUCT :Microsoft Exchange
PROD/VER:winnt:5.5
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------


SYMPTOMS
========

The version 5.0 Microsoft Exchange Administrator program cannot administer the
Internet Mail Service (IMS) on version 5.5 Exchange Servers. The following
dialog box will appear:

   Extension 'SMTP' could not be loaded.
   A problem occurred with the extension .DLL file, possibly due to memory
   shortage. Close some applications or windows, and try again.
   Microsoft Exchange Administrator.
   ID no: c10312c6

MORE INFORMATION
================

This behavior will be only seen when a version 5.5 Exchange Server is added to
an existing version 5.0 Site.

WORKAROUND
==========

Use the Administrator program that ships with Exchange Server, version 5.5 to
administer this IMS.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server,
version 5.5. We are researching this problem and will post new information here
in the Microsoft Knowledge Base as it becomes available.

Additional query words:

======================================================================
Keywords          :  
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbpending

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.