DOCUMENT:Q175698 02-FEB-2001 [exchange] TITLE :XCLN: Exchange Client Top Support Issues and KB Articles PRODUCT :Microsoft Exchange PROD/VER::3.1,3.11,4.0,5.0,5.5,8.0,8.01,8.02,8.03 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Active Server Components, version 5.0 - Microsoft Exchange Macintosh client, versions 4.0, 5.0 - Microsoft Exchange MS-DOS client, versions 4.0, 5.0 - Microsoft Exchange Windows 3.x client, versions 4.0, 5.0 - Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0 - Microsoft Exchange Windows NT client, versions 4.0, 5.0 - Microsoft Outlook for Macintosh, Exchange Server Edition, version 8.0 - Microsoft Outlook, Exchange Server Edition, version 8.0, used with: - the operating system: Microsoft Windows versions 3.1, 3.11 - Microsoft Outlook Web Access, version 5.5 - Microsoft Outlook Web Access, version 5.5 Service Pack 1 - Microsoft Outlook 97, versions 8.0, 8.01, 8.02, 8.03 - Microsoft Outlook 98 ------------------------------------------------------------------------------- SUMMARY ======= Listed below are the top issues for the Microsoft Exchange Client Support Team and troubleshooting information relevant to resolving the issues as of May 1999. MORE INFORMATION ================ Outlook Web Access (OWA) client keeps prompting with the Logon.asp when I try to open messages in the OWA client. ----------------------------------------------------------------------------------------------------------------- Q216998 XWEB: OWA Logon Screen Displays Again When Opening a Mail Message My Outlook/Exchange Client cannot connect to the Exchange Server computer. -------------------------------------------------------------------------- Q155048 XCLN: Troubleshooting Startup of Windows Client Using TCP/IP Q162544 Troubleshooting Remote Function of Exchange and Schedule+ Q174701 XCLN: Troubleshooting RPC Problems for Exchange Clients Getting synchronization errors 80070005-508-0-324 or 80070005-508-0-322 when trying to synchronize an OST file. --------------------------------------------------------------------------------------------------------------- Q221238 XADM: OST Sync Fails with 80070005-508-00-324 OWA "ASP0115" errors in the browser. ------------------------------------ NOTE: For this problem, it is best to install Exchange Server 5.5 Service Pack 2 (SP2). All of the hotfixes listed in the following articles are included in SP2. Q184841 XWEB: OWA Add-in Component for IIS May Cause Heap Corruption Q196670 XWEB: OWA Causes an Access Violation in MAPI Q193557 BUG: Outlook Web Access Stops on Corrupt Calendar Data Q193260 XADM: OWA Stops when Replying to Message with Inline Image Q193675 XWEB: Bad Error Handling in CfolderRender::put_DataSource Causes OWA to Crash OWA troubleshooter on the Microsoft Web site: http://support.microsoft.com/support/exchange/content/whitepapers/owa_tshoot.asp Opening items or folders in OWA keeps giving me "Unable to Render View." ------------------------------------------------------------------------ Q184304 XWEB: Outlook Web Access Error Message: Unable to Render View Q178154 XWEB: Err Msg: Unable to Render This view424Object Required OWA troubleshooter on the Microsoft Web site: http://support.microsoft.com/support/exchange/content/whitepapers/owa_tshoot.asp How can I prevent the Internet Explorer icons from showing up on the desktop with my ODK package? ------------------------------------------------------------------------------------------------- Q189729 OL98: ODK: How to Remove the Outlook Express Icon Using ODK ftp://ftp.microsoft.com/softlib/mslfiles/ol98qfe2.exe ODK documentation: http://www.microsoft.com/outlook/outlook98/documents/odk/98ch00w.asp Remote Procedure Call (RPC) connectivity to Exchange Server issues: starting the Outlook/Exchange Client is slow or does not connect successfully. -------------------------------------------------------------------------------------------------------------------------------------------------- Q162544 Troubleshooting Remote Function of Exchange and Schedule+ Q174701 XCLN: Troubleshooting RPC Problems for Exchange Clients Q163576 XGEN: Changing the RPC Binding Order Q155048 XCLN: Troubleshooting Startup of Windows Client Using TCP/IP Q167260 XCLN: How to Use RPCPing to Test RPC Communication Q152344 XCLN: Winsock Application Starts When Exchange Client Starts Q149596 XCLN: Configuring Mac Client for TCP/IP Q166665 XCLN: Troubleshooting AppleTalk Connection Calendaring issues: resource accounts not booking meetings; calendars not displaying/updating any Free/Busy information for a user; and problems importing calendar data. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Q180424 OL98: (CW) Direct Booking of Resource Without a Delegate Account Q180179 OL98: New Calendar Has Bold Days with No Appointments Q182112 OL98: Additional Command-Line Switches Q180441 OL98: Error Importing Schedule+ 1.0 (.cal) Files to Outlook Q181405 OL98: Converting Schedule+ Files Q162990 OL97: Troubleshooting Schedule+ Import Problems Remote connectivity issues: connecting to the Exchange Server over a firewall; using PPTP; or getting errors when trying to use Outlook/Exchange Client over RAS. ----------------------------------------------------------------------------------------------------------------------------------------------------------------- Q155831 XADM: Setting TCP/IP Ports for Exchange and Outlook Client Connections Through a Firewall Q148732 XADM: Setting TCP/IP Port Numbers for Internet Firewalls Q189595 PPTP Performance and Security Upgrade for WinNT 4.0 Release Notes Q189594 RRAS Upgrade for WinNT Server 4.0 Hotfix Pack 3.0 Release Notes Q180979 OL97: Using Outlook with a PPTP Connection Q163330 XCLN: Using Open Transport 1.1.2 and MacPPP for the Mac Client Using OWA through Proxy Server. ------------------------------- Q207655 XWEB: Setting Up Web Publishing and OWA Access Through a Proxy Q198509 XWEB: 'Unable to get your inbox' Using OWA via Proxy Server Q187650 Error: 'Server Returned Invalid or Unrecognized Response' Additional query words: query Kb hot topics hits faq exclnfaqold 8.5 ====================================================================== Keywords : Technology : kbHWMAC kbOSMAC kbOutlookSearch kbPTNotAssigned kbExchangeSearch kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbZNotKeyword3 kbOutlookMacSearch Version : :3.1,3.11,4.0,5.0,5.5,8.0,8.01,8.02,8.03 Issue type : kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. 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