DOCUMENT:Q180298 20-MAY-2000 [pcmail] TITLE :Setup of Windows NT MMTA on Windows NT 4.0 Does Not Complete PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for Windows, version 3.5 ------------------------------------------------------------------------------- SYMPTOMS ======== Setup does not complete the installation process of Microsoft Mail Multitasking Message Transfer Agent (MMTA) on Microsoft Windows NT 4.0. Instead, the following error message is displayed: Setup has encountered a problem. Please report File='COMMON\INF01.C',Line=...... STATUS ====== Contact Microsoft Product Support Services (PSS) to receive a copy of the latest Setup.exe file. This Setup.exe file is also available on the Microsoft bulletin board service (BBS). MORE INFORMATION ================ To install the Windows NT MMTA on Windows NT 4.0: 1. Retrieve the latest version of Setup.exe. 2. Create a new directory on the Windows NT Server computer on which you plan to install the Windows NT MMTA. 3. Copy the contents of the Windows NT MMTA compact disc to the new directory. 4. Rename the Setup.exe file and replace it with the new copy of Setup.exe. 5. Start a command prompt (DOS Shell) in Windows NT, and then run Setup.exe. REFERENCES ========== For additional information, please click the article numbers below to view the articles in the Microsoft Knowledge Base: Q156521 PC NTMMTA: Err Msg: Setup Has Encountered a Problem Q135733 PC NTMMTA: Errors Installing on Unsupported Platforms Additional query words: NTMMTA PCMAIL MTA MAILPCMMTA ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMail350 Version : WINDOWS:3.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.