DOCUMENT:Q181690 27-FEB-2002 [exchange] TITLE :XCLN: Contact Fax Number May Fail with +1 Prefix PRODUCT :Microsoft Exchange PROD/VER::5.5,8.0,8.01,8.02,8.03 OPER/SYS: KEYWORDS:kbusage ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Outlook 97, versions 8.0, 8.01, 8.02, 8.03 - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to send a fax to a contact created through the Outlook client, sending to a Business Fax address may fail. CAUSE ===== The failure of the fax may occur because the Outlook client has appended a +1 to the beginning of the Business Fax number. Certain phone systems such as PBX systems may not be able to process the +1 prefix. MORE INFORMATION ================ Outlook is responsible for generating a telephone number in canonical format [+(area code) number] to TAPI, and TAPI is responsible for selecting the digits to be dialed based on factors and variables specified by the Dialing Properties dialog box. If a number is specified in non-canonical format, TAPI ignores the dialing properties and dials only the digits entered. Because most PBX systems require a "1" to be dialed as a prefix for long distance, TAPI adds this prefix to a number entered if the "To access an outside line" option is selected. WORKAROUND ========== To bypass this behavior for systems that do not require a "1" prefix for a number, select Dialing Properties for the modem, create a new calling card, and enter FG into the field for Long Distance dialing prefix rather than 1FG. This will allow the number to be dialed "as is" without a prefix. STATUS ====== Microsoft has confirmed this to be a problem in Outlook Windows 95 client, versions 8.00, 8.01, 8.02, 8.03; and Outlook Windows NT client, versions 8.00, 8.01, 8.02, 8.03. Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. Additional query words: ====================================================================== Keywords : kbusage Technology : kbOutlookSearch kbExchangeSearch kbExchange550 kbOutlook97 kbZNotKeyword2 kbOutlook97Search kbZNotKeyword3 kbOutlook801 kbOutlook802 kbOutlook803 Version : :5.5,8.0,8.01,8.02,8.03 Issue type : kbbug Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.