DOCUMENT:Q182964  05-APR-1999  [exchange]
TITLE   :XADM: Unable to Access Others' Schedules
PRODUCT :Microsoft Exchange
PROD/VER:WINDOWS:4.0,5.0,5.5
OPER/SYS:
KEYWORDS:kbusage

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The information in this article applies to:

 - Microsoft Exchange Server, versions 4.0, 5.0, 5.5 
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SYMPTOMS
========

When you try to access schedule information for users on other servers in the
same site, the following error message appears:

   Unable to display the folder. Outlook could not be opened because a
   location to send and receive mail could not be found.

WORKAROUND
==========

To work around this problem, do the following:

1. From the user's Exchange Server computer, in the Exchange Administrator
   program, at Configuration / Servers / <server name> / Public
   Information Store, add the Schedule+ Free/Busy folder to the right side of
   the Instances tab.

2. Perform an Update Now (refresh all items in the directory).

MORE INFORMATION
================

If this is an isolated incident, that is, only a few users experience the
problem, make sure you verify that the users are accessing their Calendar from
their delivery location. If the users have messages delivered to their personal
folder, and the personal folder has a Calendar item, then attempt to view
Calendar information from the personal folder.

If this problem is widespread, then you need to troubleshoot the Schedule+
Free/Busy folder from the Exchange Administrator program.

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Keywords          : kbusage 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2
Version           : WINDOWS:4.0,5.0,5.5
Issue type        : kbprb

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