DOCUMENT:Q183152 05-APR-1999 [exchange] TITLE :XCLN: OWA Error Message: Failed to Send This Item PRODUCT :Microsoft Exchange PROD/VER:WINDOWS:5.5 OPER/SYS: KEYWORDS:kbusage ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 - Microsoft Outlook Web Access, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use the Outlook Web Access client to try to send a message that may or may not contain an attachment, the following error message may appear: Failed to Send This Item CAUSE ===== You have exceeded the Prohibit Send limit set in the Exchange Administrator program for your mailbox or the information store. This error may also occur if the outgoing message is larger than the prescribed limit set by the Administrator for outgoing messages. WORKAROUND ========== To work around this problem, reduce the number of messages in your server- based mailbox to a level below the limit set that will prohibit sending new messages. You can do this either by deleting some of the messages in your mailbox or by creating a personal folder file (PST) in an Exchange profile and downloading some of the messages to your local computer. STATUS ====== Microsoft has confirmed this to be a problem in the above listed versions. Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. ====================================================================== Keywords : kbusage Technology : kbOutlookSearch kbExchangeSearch kbExchange550 kbZNotKeyword2 kbOWASearch kbOWA550 Version : WINDOWS:5.5 Issue type : kbbug Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.