DOCUMENT:Q184104 15-DEC-2000 [exchange] TITLE :XCON: RTF Lost After Certain Number of Replies PRODUCT :Microsoft Exchange PROD/VER:5.0 OPER/SYS: KEYWORDS:kbusage ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange, version 5.0 ------------------------------------------------------------------------------- SYMPTOMS ======== A user sends a message in Rich Text Format (RTF) to a user on another Exchange Server computer connected by an X.400 Connector with "Remote clients support MAPI" configured. The second user replies to the message, including the original text, and also using RTF. The original user then replies to this reply, again including the message. After several replies (the number depends on the amount of data exchanged), one of the recipients observes that the message no longer contains RTF; it contains only the IA5 representation of the text. The message transfer agent (MTA) that sent this last message is an Exchange Server 5.0 SP2 MTA. RESOLUTION ========== To resolve this problem, obtain the following fix by contacting Microsoft Technical Support or wait for the next Exchange Server service pack. This fix should have the following time stamp: xx/xx/xx xx:xx xxx,xxx xxxxxxx.xxx (Intel) xx/xx/xx xx:xx xxx,xxx xxxxxxx.xxx (Alpha) STATUS ====== Microsoft has confirmed this to be a problem in Exchange Server version 5.0 SP2. A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information. ====================================================================== Keywords : kbusage Technology : kbZNotKeyword6 kbExchangeSearch kbExchange500 kbExchangeClientSearch kbZNotKeyword2 Version : 5.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.