DOCUMENT:Q184662 10-APR-1999 [exchange] TITLE :XADM: Messages Not Rerouted Between 2 X.400 Connectors in Site PRODUCT :Microsoft Exchange PROD/VER:WinNT:5.5 OPER/SYS: KEYWORDS:kbusage exc55sp2fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== In this scenario, an Exchange site has two servers, and each of them has an X.400 Connector with the same address space but different costs. For example: ServerA with an address space of X.400: and a cost of 1 ServerB with an address space of X.400: and a cost of 90 Messages created on a mailbox on ServerB and addressed to an X.400 recipient are routed this way: B -> A -> X.400 Connector If ServerA goes down, then messages created on a mailbox on ServerB and addressed to an X.400 recipient are not locally rerouted to ServerB's X.400 Connector but remain indefinitely in ServerB's MTA queue to ServerA. NOTE: This happens only with Custom recipients. Messages sent to a one off address are correctly rerouted. RESOLUTION ========== To work around this problem, a manual intervention (modification of the connector cost, recalculation of the routing table) is required to activate the rerouting. To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base: Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 2. ====================================================================== Keywords : kbusage exc55sp2fix Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : WinNT:5.5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.