DOCUMENT:Q184989 10-APR-1999 [exchange] TITLE :XFOR: Backup Exec Event ID 3004 When Backing Up LinkAge PRODUCT :Microsoft Exchange PROD/VER:WINDOWS:3.2,4.0,5.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - LinkAge Message Exchange, version 3.2 - Microsoft Exchange Server, versions 4.0, 5.0 ------------------------------------------------------------------------------- SYMPTOMS ======== This article applies to LinkAge version 3.2 Notes, and the OV/VM and/or SNADS connectors. The following error message appears in the Windows NT Event Viewer application log: The description for Event ID (3004) in Source (Backup Exec 6.1) could not be found. It contains the following insertion string(s): \\USTCAX02\C$\linkage\tables\NOTES.PAB. NOTE: some of the parameters in the error message may be different, depending on the type of connector, specific filenames, location on the disk, and so on. CAUSE ===== When running incremental backups, Backup Exec tries to access the files (in this example Notes.pab) which may be in use by one of the LinkAge processes. Backup Exec is unable to access the locked file and the above errors are logged. WORKAROUND ========== To eliminate the problem, follow these steps: 1. In Control Panel, select Services. 2. Select the LinkAge Controller service, and click Stop. That will shut down all the LinkAge connector services as well. 3. Perform the backup. Alternatively, add the LinkAge Controller service to the list of tasks shut down by the backup software. MORE INFORMATION ================ Backup Types: Normal: Backs up and marks selected files, whether or not they have changed since the last backup. Copy: Backs up all selected files without marking them as being backed up. Incremental: Backs up and marks selected files only if they have changed since the last time they were backed up. Differential: Backs up selected files only if they have changed since the last time they were backed up, without marking them as being backed up. Additional query words: seagate arcada profs ====================================================================== Keywords : Technology : kbZNotKeyword6 kbExchangeSearch kbExchange500 kbExchange400 kbZNotKeyword2 kbLinkAgeSearch kbLinkAge320 Version : WINDOWS:3.2,4.0,5.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.