DOCUMENT:Q185154 06-JAN-2000 [exchange] TITLE :XCON: Cannot Start Exchange MTA Service With Error 2140 PRODUCT :Microsoft Exchange PROD/VER:winnt:4.0,5.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 4.0, 5.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to start the Microsoft Exchange Server Message Transfer Agent (MTA) service in Control Panel, you may receive the following error message: Could not start the Microsoft Exchange Message Transfer Agent service on \\ Error 2140: An internal Windows NT error occurred. The Application Log in Event Viewer may display the following errors: Event ID: 6613 Source: MSExchangeMTA Category: Configuration Description: A fatal internal MTA error occurred. The registration of the conversion routines has failed. Contact Microsoft Product Support Services. (16) Event ID: 9406 Source: MSExchangeMTA Category: Resource Description: There is not enough Performance Monitor memory to display the MTA Connections information. Stop attached Performance Monitors and re-start the MTA. [BASE MAIN BASE 1] (14) CAUSE ===== The System Account or Local System Account is specified as the service account in Control Panel Startup for the Message Transfer Agent service. WORKAROUND ========== To resolve this problem, perform the following steps: 1. Highlight the Microsoft Exchange Server Message Transfer Agent service in Control Panel and click Startup. 2. Verify the service account is correct. 3. Re-type the password and password confirmation. 4. Go to User Manager for Domains. 5. Click Policies from the title bar menu and select User Rights. 6. Check the option for Advanced User Rights. 7. In the drop-down list, verify the following rights have been granted to the service account: Act as part of the operating system Back up files and directories Log on as a service Restore files and directories The Microsoft Exchange Message Transfer Agent service should now start without error. Additional query words: ====================================================================== Keywords : Technology : kbExchangeSearch kbExchange500 kbExchange400 kbZNotKeyword2 Version : winnt:4.0,5.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.