DOCUMENT:Q185180 11-APR-1999 [exchange] TITLE :XFOR: Carriage Returns Not Preserved by Notes Connector PRODUCT :Microsoft Exchange PROD/VER:WinNT:5.5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== If you send a message that contains carriage returns/line feeds from a Lotus Notes Web client through the Microsoft Exchange Connector for Lotus Notes, the message is incorrectly formatted when it is received by the Microsoft Exchange client. For example, if you compose the following message in the Lotus Notes Web Client: One. Two. Three. Four. The message is received by the Microsoft Exchange client as follows: One.Two.Three.Four. CAUSE ===== The non-Web based Notes client emits a "/par /pard" in its RTF (Rich Text Format) exporter to signify an end of paragraph marker (carriage return). The Web-based client emits only a "/pard" in the RTF exporter to signify the end of paragraph marker. Therefore, the Notes Connector interprets the RTF output as containing no end of paragraph markers, resulting in the incorrectly formatted text. RESOLUTION ========== Apply the fix described below. The Microsoft Exchange Connector for Lotus Notes has been corrected to explicitly check the RTF output stream for an end of paragraph marker, followed by text. This ensures that the carriage returns contained in messages sent from the Lotus Notes Web client will be preserved. STATUS ====== Microsoft has confirmed this to be a problem in Exchange Server version 5.5. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.5. For information about obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: Domino IBM ====================================================================== Keywords : Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : WinNT:5.5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.